Cocoa Casino Privacy Policy

This policy sets out what personal data Cocoa Casino collects, why we collect it and what control you keep over it. We write it in plain terms because a player should know where their details travel before an account is opened, not after. By registering, you confirm that you have read this page.

🗂️ What We Collect and Why

Information reaches us in three ways. Registration supplies your name, date of birth, residential address, email address and password. Verification supplies photographic ID, proof of address and evidence of the card or wallet you use. Play supplies technical and account records: device type, browser, IP address, transaction history and the limits you set.

Each item has a stated purpose. Age and identity must be confirmed, payments must be processed, and the account must be kept secure. Nothing is requested for a purpose we cannot name. Accounts are for adults only; if we learn that a registrant is under 18, we close the account and delete the data we are free to delete.

⚖️ The Grounds on Which We Process Data

Cocoa Casino relies on four grounds. Contract covers what is needed to run your account and settle withdrawals. Legal obligation covers age checks, identity checks and anti-fraud duties. Legitimate interest covers securing the platform and preventing abuse. Consent covers optional marketing messages, which you may switch off at any time without affecting your account.

🪪 How Verification Documents Are Used

Documents you upload are used only to confirm who you are, where you live and that the payment instrument is yours. They are not used to assess how you play. We request them again only if account activity changes in a way that calls for it. Clear, flat images in good light are accepted most smoothly.

🤝 Who Else Sees Your Data

We do not sell personal data. A small circle of processors receives only what its task requires: payment providers handle transactions, verification partners confirm documents, and hosting and support services keep the platform running. They act on our instructions under written agreements. Game studios Rival and BGaming supply titles and do not receive your identity records. Authorities and regulators receive information only where the law obliges us to provide it.

🔐 How We Protect It

Data travels over encrypted connections and sits behind access controls, so only staff with a defined task can open a record. Cocoa Casino staff are trained in handling personal data, and passwords are stored in protected form. Please choose a unique password, keep it private and sign out on shared devices. If we ever detect a breach affecting your rights, we will notify you and the relevant authority as the law requires.

⏳ How Long We Keep Records

We keep data only as long as the purpose or the law requires. Account and transaction records remain for the period set by financial and gambling regulation, even after an account closes. Marketing preferences are held until you withdraw consent. When a period ends, the data is deleted or anonymised. You can ask us what applies to your own records.

🍪 Cookies

Essential cookies keep you signed in and protect the session. Optional cookies measure traffic and improve the site, and they load only after you agree. You can change your choice through the cookie settings or your browser.

🧭 Your Rights

You may ask to see the data we hold, correct it, delete it, restrict its use, object to it or receive a portable copy. Some requests are limited where the law requires us to retain records. Contact us through live chat, email or telephone, each staffed continuously, and keep your registered email address ready so we can confirm the request is yours. We answer requests within one month. If you remain concerned, you may complain to the Information Commissioner’s Office.

🔄 Changes to This Policy

When we update this page, the revised version replaces the old one and the date at the top changes. Material changes are announced to registered players. Cocoa Casino encourages you to revisit this page from time to time.